Interrupted Tournaments Policy

Our refund policy for tournament interruptions will vary depending on the type of tournament and the stage of gameplay at which the tournament was interrupted.

If for any reason we have tournaments which are not able to play to a natural conclusion, we will compensate affected players using the below formulae to ensure the fairest distribution of funds possible.

In all cases eliminated players do not receive a refund.

Heads-Up Tournaments

If a tournament interruption occurs during a 'Heads-Up Tournament':

  • Both players receive a refund of buy-in + fee.

Standard SNG Tournaments

Remaining players receive compensation made up as follows:

  • Buy-in and Fee is returned.

  • Each player receives and equal share of the buy-ins from the eliminated players.

Multi Table Tournaments - Guaranteed Prize

The settlement is dependent upon what stage the Tournament is at when it is interrupted:

Prize money stage not reached (if the tournament is still in the re-buy / late registration stage then the prize pool will be the total of the buy-ins + add-ons). Once this stage has closed then the prize pool will be the advertised guaranteed prize.

Remaining players receive a compensation made up as follows

  • i) Buy-in(s) and fee returned

  • ii) The balance of the prize fund is paid out as follows:

  • a) 50% of the fund shared equally among the remaining players

  • b) 50% distributed proportionally in line with the players chip counts.

Prize money stage has been reached

Remaining players receive compensation made up as follows:

  • i) Buy-in(s) and fee returned

  • ii) Each player is awarded an amount equal to the prize that the next eliminated player would have received if the tournament was not interrupted.

  • iii) Of the remaining prize pool 50% is distributed equally among the players and 50% is distributed in proportion to their chip counts.

Multi Table Tournaments - NO Guaranteed Prize

Prize money stage not reached:

Remaining players receive compensation made up as follows:

  • i) Buy-in(s) and fee returned

  • ii) The balance of the prize fund is paid out as follows:

  • a) 50% of the fund shared equally among the remaining players

  • b) 50% distributed proportionally in line with the players chip counts.

Prize money stage reached:

Remaining players receive compensation made up as follows:

  • i) Buy-in(s) and fee returned

  • ii) Each player is awarded an amount equal to the prize that the next eliminated player would have received if the tournament was not interrupted.

  • iii) Of the remaining prize pool 50% is distributed equally among the players and 50% is distributed in proportion to their chip counts.

Freerolls

Prize money stage not reached:

  • 50% of the fund shared equally among the remaining players.

  • 50% distributed proportionally in line with the players chip counts.

Prize money stage reached:

  • Each player is awarded an amount equal to the prize that the next eliminated player would have received if the tournament was not interrupted.

  • Of the remaining prize pool 50% is distributed equally among the players and 50% is distributed in proportion to their chip counts.

Twister Events

In cases where the prize pool is less than €1000:

  • Remaining players receive a refund of their buy in.
  • Any remaining prize pool is then distributed in proportion to chip counts.

If the prize pool is €1000 or greater:

  • All remaining players receive a refund of their buy in.
  • All players receive 10% of the remaining prize pool.
  • The remaining prize pool is then distributed in proportion to chip counts.
 

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